Privacy
Privacy Policy
1. Who We Are
This Privacy Policy explains how Rock Compounds, LLC (“Company,” “we,” “us,” “our”) collects, uses, and shares information when you visit or make a purchase from www.RockCompounds.com (the “Site”).
2. Information We Collect
A. Information you provide to us
- Contact details: name, email address, phone number, shipping/billing address
- Order details: items purchased, order notes, returns/exchanges
- Account information: username/password (if you create an account)
- Customer support communications, including emails and chat messages
B. Information collected automatically
- IP address, browser type, device identifiers, pages visited, and timestamps
- Cookies and similar technologies for functionality, analytics, and fraud prevention
C. Payment information
Payments are processed by third-party payment processors. We do not store full payment card numbers on our servers. Payment processors handle payment data according to their own policies.
3. How We Use Your Information
- Process and fulfill orders and provide order updates
- Provide customer support and respond to inquiries
- Prevent fraud, abuse, and unauthorized transactions
- Improve the Site, products, and user experience
- Send transactional communications
- Send marketing communications (you may opt out at any time)
- Comply with legal obligations and enforce our terms
4. Cookies & Analytics
We use cookies and similar technologies to operate the Site and analyze usage. Analytics providers such as Google Analytics may be used to measure traffic and improve performance. You can control cookies through your browser settings, though some features may not function properly if disabled.
5. How We Share Information
- Service providers (payment processing, shipping, analytics, hosting, fraud prevention)
- Legal or compliance requests when required by law
- Business transfers in the event of a merger or sale
We do not sell personal information for money.
6. Marketing & Text Messages
If you opt in to marketing emails or SMS, you may receive promotional messages. You may opt out at any time using the unsubscribe link in emails or replying STOP to SMS messages. Message and data rates may apply.
7. Data Retention
We retain personal information as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure.
9. Children’s Privacy
The Site is not intended for individuals under 18. We do not knowingly collect personal information from minors.
10. International Visitors
If you access the Site from outside the United States, your information may be transferred to and processed in the U.S.
11. Research Use Only Notice
Products are sold for research purposes only and are not intended for human or veterinary use. We may use order and account information to verify compliance with our terms.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent changes.
13. Contact Us
Email: [email protected]